Shipping Policy

At XOLENE MÉXICO, we aim to process and deliver your order as quickly and reliably as possible.

XOLENE MÉXICO is operated by Daniel Ferreira Pereira.

This policy does not affect your statutory consumer rights.

Shipping Destinations

XOLENE MÉXICO ships to Mexico and other available destinations displayed at checkout.

Available shipping destinations may vary depending on your delivery address, product availability, carrier service, and the shipping options available during checkout.

Order Processing Time

Orders are usually processed within 0 to 2 business days after the order is placed.

Orders placed before 11:00 PM, Mexico City time, may begin processing on the same day. Orders placed after this cut-off time may begin processing on the next business day.

Business days generally exclude weekends, public holidays, and exceptional closure periods.

During promotional periods, high-demand seasons, carrier delays, or circumstances outside our reasonable control, processing times may be extended.

Delivery Time

Once your order has been processed and shipped, the estimated transit time is 1 to 7 business days, depending on the delivery destination and carrier.

The total estimated delivery time, including processing and transit, is approximately 1 to 9 business days.

Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise during checkout.

Delivery times may vary depending on the carrier, destination, local delivery conditions, customs procedures, incomplete shipping information, or other circumstances outside our reasonable control.

Where required by applicable law, orders will be delivered within the legally applicable delivery timeframe unless a different timeframe has been agreed with the customer.

Shipping Costs

Shipping costs are calculated during checkout and depend on the customer’s delivery address and selected shipping method.

Any applicable shipping charges will be clearly displayed before the order is completed.

When a free shipping promotion is available, the applicable conditions will be displayed on our website or during checkout.

Customs, Duties, and Taxes

Customs duties, import taxes, VAT, or other local charges may apply depending on the delivery destination and applicable regulations.

Where these charges are included or collected during checkout, this information will be displayed before the order is completed.

Where customs duties, import taxes, or local charges are not included during checkout, they may be charged directly by customs authorities, carriers, or local delivery providers.

These charges are the responsibility of the customer unless otherwise expressly stated during checkout.

Customs procedures may also affect the estimated delivery time.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and, where available, a link to follow the delivery.

Tracking information may take some time to become available after the package has been handed over to the carrier.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

XOLENE MÉXICO is not responsible for failed deliveries, delays, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible:

Email: nattpires0908@gmail.com

We cannot guarantee that an address can be changed after an order has already been processed, packed, or shipped.

Failed, Refused, or Unclaimed Deliveries

If a package is returned because it was refused, unclaimed, or because an incorrect or incomplete address was provided, we will contact the customer to arrange the next steps.

Additional shipping charges may apply if the package needs to be shipped again.

If a refund is issued for a refused, unclaimed, or undeliverable package, any applicable deductions will be handled in accordance with applicable law and our Refund and Return Policy.

Lost, Delayed, or Damaged Packages

If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us at:

Email: nattpires0908@gmail.com

Please include your order number and, when applicable, clear photographs of the package and product received.

We will review the situation with the carrier where necessary and assist in resolving the matter in accordance with our policies and applicable consumer protection laws.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: nattpires0908@gmail.com

We cannot guarantee that changes or cancellations can be made after an order has been processed, packed, or shipped.

Any applicable right to cancel, return, or request a refund will remain subject to our Refund and Return Policy and applicable consumer protection laws.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact us:

XOLENE MÉXICO
Operated by: Daniel Ferreira Pereira
Registered Address: Avenida de la Reina Victoria 22, Centro, 28003 Madrid, Madrid, Spain
Email: nattpires0908@gmail.com
Website: xolene.com.mx

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